First up, this charge is almost certainly for either
WPMU DEV is a supplier of WordPress plugins, themes & support services, Edublogs is an educational blogging platform.▸ Modify or cancel your
Thanks for taking the time to check out the charges on your card.
This page is to help you understand what we’ve charged you for, how you can modify or cancel those charges and how to get in touch with us if you have any questions or problems.
Here’s some more detail….
1. Who is Incsub?
Incsub is the parent company of WPMU DEV and Edublogs.
2. Why are you being charged?
For all of our services, Incsub charges a monthly, quarterly or annual membership fee.
At Edublogs this gives you, your students and colleagues access to amazing online educational blogging tools.
Either you, someone in your office or possibly a family member probably signed up for one of these monthly services.
3. Who signed up for this?
If you’re not sure who signed up for WPMU DEV or Edublogs, we ask that you please ask around your office or check with your family.
Often, these memberships are created by partner who might not have mentioned it, an organization’s IT or marketing department, or a consultant working for that organization, so it’s 99.9% going to be related (we experience less than 0.1% credit card fraud).
Most importantly, please do not file a chargeback with your credit card company as there are a million better ways of sorting it out, and it almost certainly isn’t fraud.
To beat fraud we have to ban members who use chargebacks, report them to our ecommerce security providers and often dispute the chargeback.
Please don’t chargeback, just get in touch with us, if it is fraud we’ll 100% issue you with a refund straight away!
4. Still not sure why you’re subscribed? Let us help find out!
If you asked around and still can’t find the person that signed up for Incsub, we’d be happy to look up the email address associated with the Incsub account so you can get in touch with them to see how they’re using Incsub. Just fill out our Contact form or contact us at firstname.lastname@example.org and we’ll get right on it.
Let us help you get to the bottom of it!
5. Can I get a copy of the invoice?
Every time we bill you we send an invoice to the email address you (or your co-worker or family member) provided when you/they signed up.
You may also contact us and request a invoice and we’ll sort you out straightaway!
6. How do I cancel or modify my account?
You can either:
Once you’ve canceled you won’t be charged again.
If you get stuck, just get in touch.
7. Can I get a refund?
If it’s fraud, a broken subscription (for example, you cancelled and the system didn’t do it properly) then for sure, we’ll refund you 100% right away!
In other contexts please review our guarantees and refund policies on WPMU DEV and Edublogs:
Many thanks for going through all the details, we hope this helps and if not look forward to hearing from you so we can help resolve any issues.