First up, this charge is almost certainly for either WPMU DEV or Edublogs.
WPMU DEV is a supplier of WordPress plugins, hosting & support services, Edublogs is an educational blogging platform.
Here are some more details…
1. Who is Incsub?
Incsub is the parent company of WPMU DEV and Edublogs.
You can learn more about us on our home page or contact us to find out more or change your payment details via our contact form or at email@example.com.
2. Why are you being charged?
For all of our services, Incsub charges a monthly, quarterly, or annual membership fee.
At Edublogs, this gives you, your students and colleagues access to amazing online educational blogging tools.
Either you, someone in your office, or possibly a family member probably signed up for one of these monthly services.
3. Who signed up for this?
If you’re not sure who signed up for WPMU DEV or Edublogs, we ask that you, please ask around your office or check with your family.
Often, these memberships are created by a partner who might not have mentioned it, an organization’s IT or marketing department, or a consultant working for that organization, so it’s 99.9% going to be related (we experience less than 0.1% credit card fraud).
Most importantly, please do not file a chargeback with your credit card company as there are a million better ways of sorting it out, and it almost certainly isn’t fraud.
To beat fraud, we have to ban members who use chargebacks, report them to our e-commerce security providers and often dispute the chargeback.
Please don’t chargeback, just get in touch with us, if it is fraud we’ll issue a refund!
4. Still not sure why you’re subscribed? Let us help find out!
If you asked around and still can’t find the person that signed up for Incsub, we’d be happy to look up the email address associated with the Incsub account so you can get in touch with them to see how they’re using Incsub. Just fill out our Contact form or contact us at firstname.lastname@example.org and we’ll get right on it.
Let us help you get to the bottom of it!
5. Can I get a copy of the invoice?
All billing information, including past invoices, is always available on your account page. You can download them with just a click!
You may also contact us and request an invoice and we’ll sort you out straight away!
6. How do I cancel or modify my account?
You can either:
Once you’ve canceled, you won’t be charged again.
If you get stuck, just get in touch.
7. Can I get a refund?
If you aren’t happy with our services, please, get in touch with our support team first. We’re eager to discuss the specifics, and while refunds remain at the discretion of our billing staff and terms apply, we’ll do our best to make you happy.
In other contexts, please review our guarantees and refund policies on WPMU DEV and Edublogs:
Many thanks for going through all the details, we hope this helps and if not look forward to hearing from you so we can help resolve any issues.