As part of Incsub, since 2006, WPMU DEV, with its’ award-winning WordPress plugins, hosting, world-beating support and site management tools, has helped millions of web developers, freelancers and agencies run and grow their businesses.

Are you tech-oriented and love to work from home? Do you like coding and helping people?

Then this is your chance to make a difference. Stop dreaming about tomorrow; join our team at WPMU DEV and let it be the biggest change in your growth today.

Our talented, inspirational team is located globally, with team members working from every continent. Location is unimportant as long as you are available and enthusiastic. Our team members work in shifts, and we aim to provide 24/7 coverage to our customers.

We’re looking for a person that will be able to also work on weekends and available to work on the following schedules:

  • 4:00 pm – 12:00 am UTC

Will you be our newest WordPress Sales Support Specialist?

We are looking for a WordPress Sales Support Specialist to promote high-quality WordPress plugins and themes that contribute to the overall success of WPMU DEV products.

You will join an ongoing and expanding team of sales enthusiasts who work collaboratively with all areas of the company to make sure we stand out from the rest!

The person we’re in search of will have intimate knowledge of WordPress and experience using a broad range of plugins and themes and will manage Accounts and Sales-related communications.

We’re looking for a person who will be able to also work on weekends and is available to work on the following schedules:

  • 10:00 pm – 6:00 am UTC
  • 3:00 pm – 11:00 pm UTC

Growth Analyst

The Growth Analyst role at Incsub is a hybrid role that involves data analysis, strategy & planning, and project management. You’ll need to synthesize trends and insights through the data we capture and propose actionable strategies that help us reach business goals.

You’ll be expected to collaborate closely with the Growth Team and key stakeholders across the company. Deliverables will include data reporting with recommendations, setting up new tracking, and driving execution on your strategic recommendations through project management.

Having past experience with tools such as Google Analytics, MixPanel, Google Search Console, Hotjar, etc., is definitely an advantage for candidates, but NOT a requirement.

We’ll provide training for the tools you will use, but you need to possess a passion for innovative analysis, attention to detail, data accuracy, and a data-driven approach to problem-solving. i.e. spending hours manipulating raw data sets to find key insights that will help solve business problems shouldn’t sound boring.

The application task provides an example of the type of project that will get assigned to you in the role.

RESPONSIBILITIES

  • Gather and analyze data for growth-related projects, using tools such as MixPanel, Google Analytics, User Testing, Surveys, Hotjar, and more
  • Effectively present and communicate analysis to key stakeholders to drive business decisions
  • Spec growth project requirements and success metrics (with assistance from Growth Team)
  • Work closely with designers and developers to drive growth projects
  • Attend weekly Growth Team meetings
  • Liaise with leadership regarding business goals
  • Monitor, optimize, and report on marketing and growth metrics. Make recommendations based on analysis and experiment findings
  • Facilitate and review user testing (write tasks and review recordings)
  • Work with product managers and marketing to assist with analytics needs and quantifying the impact of existing features, future product changes, and marketing campaigns

SKILLS

  • Data analysis (again, don’t stress if you haven’t used the tools mentioned, we’ll provide training, but you need to be interested in data analysis)
  • Strong analytical skills and problem-solving ability; the ability to answer unstructured business questions and work independently to drive projects to conclusion
  • Capacity to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Great written communication is required
  • Strong verbal communication is an advantage
  • Empathetic (able to put yourself in the visitor or users shoes)
  • Organized when it comes to managing time and tasks

THE TASK

Opportunity: 90% of our active members don’t have any active hosted sites with us.

Members using our hosting are less likely to cancel and more likely to spend more with us.

Task: Investigate why the majority of our members aren’t using our hosting and propose solutions

  1. Research & Analysis. Dig through the provided data, test out hosting UX on staging if you like, and any other research you feel is relevant.
  2. Summarize key insights
  3. Provide 3 recommendations based on findings
  4. Make sure all of the above is included in your Task Template

TASK RESOURCES

Application Task Template – download or open with gdocs straight from drive

Data CSV – Make your own copy via File > Make a copy

WPMU DEV Staging – Staging version of WPMU DEV, so you can signup and test out the hosting UX as a regular user

Instructions for using staging:

  • Login with your @incsub.com email account
  • Choose the “production” branch: https://www.screencast.com/t/bOikk3K8sv4X
  • Use 4242 4242 4242 4242 stripe test card for any paid signups
  • **when finished, make sure you delete any hosted sites you create
  • **if you have any issues using staging then DM Savo

WHAT SHOULD I DO NOW?

Once completed, send your task over to jobs@incsub.com and the team will get back in contact.

Good luck!

Incsub, LLC

January 6, 2021

Vulnerability Disclosure Policy

We are committed to ensuring the security of our customers, users, and the general public by protecting their information. This policy is intended to give security researchers clear guidelines for conducting vulnerability discovery activities and to convey our preferences in how to submit discovered vulnerabilities to us.

This policy describes what systems and types of research are covered under this policy, how to send us vulnerability reports, and how long we ask security researchers to wait before publicly disclosing vulnerabilities.

We encourage you to contact us to report potential vulnerabilities in our systems.

Authorization

If you make a good faith effort to comply with this policy during your security research, we will consider your research to be authorized, we will work with you to understand and resolve the issue quickly, and Incsub, LLC will not recommend or pursue legal action related to your research. Should legal action be initiated by a third party against you for activities that were conducted in accordance with this policy, we will make this authorization known.

Guidelines

Under this policy, “research” means activities in which you:

  • Notify us as soon as possible after you discover a real or potential security issue.
  • Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data.
  • Only use exploits to the extent necessary to confirm a vulnerability’s presence. Do not use an exploit to compromise or exfiltrate data, establish persistent command line access, or use the exploit to pivot to other systems.
  • Provide us a reasonable amount of time to resolve the issue before you disclose it publicly.
  • Do not submit a high volume of low-quality reports.

Once you’ve established that a vulnerability exists or encounter any sensitive data (including personally identifiable information, financial information, or proprietary information or trade secrets of any party), you must stop your test, notify us immediately, and not disclose this data to anyone else.

Test Methods

The following test methods are not authorized:

  • Network denial of service (DoS or DDoS) tests or other tests that impair access to or damage a system or data
  • Physical testing (e.g. office access, open doors, tailgating), social engineering (e.g. phishing, vishing), or any other non-technical vulnerability testing

Scope

This policy applies to the following systems and services:

Any service not expressly listed above, such as any connected services, are excluded from scope and are not authorized for testing. Additionally, vulnerabilities found in systems from our vendors fall outside of this policy’s scope and should be reported directly to the vendor according to their disclosure policy (if any). If you aren’t sure whether a system is in scope or not, contact us at security@incsub.com before starting your research.

Though we develop and maintain other internet-accessible systems or services, we ask that active research and testing only be conducted on the systems and services covered by the scope of this document. If there is a particular system not in scope that you think merits testing, please contact us to discuss it first. We will increase the scope of this policy over time.

Reporting A Vulnerability

We accept vulnerability reports at this form or via security@incsub.com.

Reports may be submitted anonymously. If you share contact information, we will acknowledge receipt of your report within 2 business days.

We do not support PGP-encrypted emails. For particularly sensitive information, submit through our HTTPS web form.

By submitting a vulnerability, you acknowledge that you have no expectation of payment.

What we would like to see from you

In order to help us triage and prioritize submissions, we recommend that your reports:

  • Describe the location the vulnerability was discovered and the potential impact of exploitation.
  • Offer a detailed description of the steps needed to reproduce the vulnerability (proof of concept scripts or screenshots are helpful).
  • Be in English, if possible.

What you can expect from us

When you choose to share your contact information with us, we commit to coordinating with you as openly and as quickly as possible.

  • Within 2 business days, we will acknowledge that your report has been received.
  • To the best of our ability, we will confirm the existence of the vulnerability to you and be as transparent as possible about what steps we are taking during the remediation process, including on issues or challenges that may delay resolution.
  • We will maintain an open dialogue to discuss issues.

Questions

Questions regarding this policy may be sent to security@incsub.com. We also invite you to contact us with suggestions for improving this policy.

Changelog

January 6, 2021 – First Published

First up, this charge is almost certainly for either WPMU DEV or Edublogs.

WPMU DEV is a supplier of WordPress plugins, hosting & support services, Edublogs is an educational blogging platform.

Modify or cancel your WPMU DEV membership

Modify or cancel your Edublogs subscription

If you have any problems, questions, or concerns, please don’t hesitate to get in touch via our contact form or email at contact@incsub.com.

Here are some more details…

1. Who is Incsub?

Incsub is the parent company of WPMU DEV and Edublogs.

You can learn more about us on our home page or contact us to find out more or change your payment details via our contact form or at contact@incsub.com.

2. Why are you being charged?

For all of our services, Incsub charges a monthly, quarterly, or annual membership fee.

At WPMU DEV, this gets you ongoing access to plugins, site management tools, hosting, updates, support, security releases, and everything else you need to complete WordPress projects.

At Edublogs, this gives you, your students and colleagues access to amazing online educational blogging tools.

Either you, someone in your office, or possibly a family member probably signed up for one of these monthly services.

3. Who signed up for this?

If you’re not sure who signed up for WPMU DEV or Edublogs, we ask that you, please ask around your office or check with your family.

Often, these memberships are created by a partner who might not have mentioned it, an organization’s IT or marketing department, or a consultant working for that organization, so it’s 99.9% going to be related (we experience less than 0.1% credit card fraud).

Most importantly, please do not file a chargeback with your credit card company as there are a million better ways of sorting it out, and it almost certainly isn’t fraud.

To beat fraud, we have to ban members who use chargebacks, report them to our e-commerce security providers and often dispute the chargeback.

Please don’t chargeback, just get in touch with us, if it is fraud we’ll issue a refund!

4. Still not sure why you’re subscribed? Let us help find out!

If you asked around and still can’t find the person that signed up for Incsub, we’d be happy to look up the email address associated with the Incsub account so you can get in touch with them to see how they’re using Incsub. Just fill out our Contact form or contact us at contact@incsub.com and we’ll get right on it.

Let us help you get to the bottom of it!

5. Can I get a copy of the invoice?

Sure thing!

All billing information, including past invoices, is always available on your account page. You can download them with just a click!

You may also contact us and request an invoice and we’ll sort you out straight away!

 
6. How do I cancel or modify my account?

You can either:

or

Once you’ve canceled, you won’t be charged again.

If you get stuck, just get in touch.

7. Can I get a refund?

If you aren’t happy with our services, please, get in touch with our support team first. We’re eager to discuss the specifics, and while refunds remain at the discretion of our billing staff and terms apply, we’ll do our best to make you happy.

Please fill out our contact form or contact us at contact@incsub.com and we’ll get right on it.

In other contexts, please review our guarantees and refund policies on WPMU DEV and Edublogs:

Many thanks for going through all the details, we hope this helps and if not look forward to hearing from you so we can help resolve any issues.